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About Us: Contact Us
Contact StudentUniverse
We're always interested in our customers' comments and thoughts about our products and services.
Your feedback helps us to improve the site and serve you better. We want to make it as easy as possible for you to find us, so we've listed every possible way for you to get in touch.
Customer Service
Phone Number:
Toll-free within the US and Canada:
Toll-free within the UK:
From outside the US, Canada or UK:

Please note that the international dialing prefix (instead of the “+”) may vary in different countries. Most use “00” but a few are different (e.g., the US uses “011”).
Tip: If you haven't received your flight confirmation, check your bulk/spam folders before calling us. Some schools, and email providers like Yahoo!, can block our flight confirmations. If you add help@studentuniverse.com to your address box, that will help too!
Phone Line Hours:

Our agents are available 24 hours a day, every day of the week

Fax Number:
1.866.841.6374 (Toll-free within the US and Canada)
+1.617.321.3133 (From outside the US and Canada)
Mailing Address:
StudentUniverse
First Floor
230 Third Avenue
Waltham, MA 02451
Kemwel Car Rental Questions:
For any questions regarding your car rental with Kemwel, please call 1.877.820.0303 (Toll-free within the US and Canada). If you are overseas, please refer to your Kemwel confirmation for the customer service number for your country.
Hostel/Hotels:
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.
StudentUniverse does not have access to your hostel/hotel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation and any relevant information, and we will assist you to the best of our abilities.
Rail Questions:
If you have questions about an existing reservation booked through our site, please call 1.800.722.7151 for assistance. Outside the U.S. or Canada, please call 1.617.630.0250.
Group Travel
If you represent a qualified student group of 12 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).
Phone Number:
1.800.351.3279 (Toll-free within the US and Canada)
Phone Line Hours:
9am to 6pm ET, Monday through Friday
Group Fax Number:
1.617.321.3141
Corporate
Phone Number:
1.617.924.6140
Fax Number:
1.617.924.6170
Corporate Mailing Address:
StudentUniverse
First Floor
230 Third Avenue Waltham, MA 02451
Comments About the Website: